Resume

Paul Daigle

Orlando, FL 407-461-0061 paul@daigles.us https://www.linkedin.com/in/pauldaigle100/

Senior Executive

Business and IT Strategy, Operations, Business Analysis, Performance Metrics, Mentorship, P&L, Virtual Teams, Risk Management, Cost-Benefit Analysis, Stakeholders, Technology Leadership, Business Relationship, Engagement, Goal Alignment, Business Outcomes, Directors, Business Acumen, IT/Business Roadmaps, Project Ownership, Portfolio Management, Financial Planning

• Commercialization of 22 products, analyze market, financials, business case, and distribution
• Development of ERP strategy, 1st to market, increasing revenue by 221%
• Transformed distribution, 14 distributors, 378 integrators, in 4 months
• Lead creation and execution of thousands of business/technology public/private road maps
• Positioned 22 technologies in the market place, resulting in hundreds of millions in revenue
• Built strategic coaching platform, 8 business engagement directors to 480 integrators

BS, Computer Science, Embry-Riddle Aeronautical University.

Career History & Selected Accomplishments

Director of Business Strategy

PartnerInVoIP.com, 6/2014 to Present

Direct the provision of fractional C-level consulting services to over 700 organizations. Analyze and consult on investments in digital technologies to reshape and enhance clients’ business model. Deliver market and product advice and guidance to meet organizational, efficiency and cost goals. Provide uninterrupted services, and lead internal and external multi-disciplined cross-functional project teams focused on delivering high quality, on-time and on-budget voice and data projects. Evaluated, scaled and gained business funding.

Identified disjointed business processes. Directed project prioritization of enterprise IT infrastructure, back-office, and ERP platform. Generated feasibility and budget reporting throughout and presented to stake owners. Generating $486k revenue, in 6.5 months.
Built in-direct channel of 480, by standardizing service, sales, quality, equipment and support procedures with the creation of an on-line university training and certification program for business relationship managers, integrators and clients.
Lead 200 organizations on business and IT strategic planning; define IT needs of business units; help develop IT strategy and funding plans in alignment with business needs; promote innovative thinking and utilization of IT resources in the business
Defined business roadmaps for on-boarding for integrators, and systemically assigned assets and coached on asset allocation increasing the average value of current customer base by 30% in 180 days, and acquisition of new by 12% in 6 months
Lead the releases of platform enhancements. Prioritized product releases based on the asset allocation and capabilities demand from the business relationship managers to organizational units. Released product 5 months early.
Clients of our partners were canceling service. Created an on-line university, trained and certified the channel including partners on infrastructure standards to be met before implementation. Partners and client retention increased by 42%

Director of Channel Development

IntelaCloud, 6/2013 to 8/2014

Managed and led the processes associated with the distribution of add-on, and hosted VoIP services for the most prominent NEC phone systems dealerships within the United States. Led 26 direct and indirect reports and managed the expense control of a $5.7M budget. Transitioned and installed voice, data, video and billing systems.

Managed business, technology, and distribution teams consisted of 6 direct, 22 indirect reports, 8 channel managers, 537 partners, and thousands of clients
Revitalization of an enterprise-grade hosted VoIP services of a prominent US NEC phone dealership. Led business group and technology groups from infrastructure, support, vendors and distribution strategies. Increase revenue of 102% in 6 months
Managed a team consisted of 6 direct and 22 indirect reports and managed the P&L of over 2,000 projects.
Customer loss was catastrophic at 4.53 clients per week. Implemented standardized service, sales, quality, equipment, and support procedures, and mitigated retention to 1 every other month, in 60 days.
Acquired and integrated 5 targeted Managed Services Providers. Leveraged the multiple business systems and organically increased revenue growth by 30% in 5 months, and non-organic growth by 20% in 1 year
Secured 85% global agent growth leading to 55% monthly revenue increase. Created partner coaching, program, and accountability (KPI) structure. Harmoniously integrated responsibilities. Acquired 21 high profile and another 894 agents globally.
Drove hundreds of thousands of revenue for partners– Partners would our perform technology assessments and perform remediation, on infrastructure and industry compliance before they could provide our VoIP solution

CEO and CTO

Bytes Bits & Megabytes, 8/1998 to 8/2013

Manage an average of 1,800 client projects per month with internal and external technical staff.
Managed team in migrating / upgrading 525 businesses into the Cloud, applications, storage, backup, disaster recovery, email, cyber security
Generated over $3.93M in new project revenue in three months. Transitioned a technical product and services company to an MSP. Aligned organization with client financial, technical, and organizational goals.
Protected up to $145M in critical assets. Private and governmental organizations. Engineered, implemented and managed network infrastructure and compliance.

CHAIR, SUPERVISORY COMMITTEE

Gulf States Credit Union, 8/2001 to Current

The Supervisory Committee is the Credit Union’s internal auditor, appointed by the board, to maintain oversight of the safety and soundness of the Credit Union. The Committee conducts formal audits, against compliance standards, of the Credit Union’s operations and accounting records, management practices, and procedures. The audits are scrutinized by federal, state examiners/regulators, and the National Credit Union Administration (NCUA).

PRESIDENT

US Technology Fund, 2009 to 2012

US Technology Fund, a philanthropic organization, focused on providing the local non-profit community with technical expertise and support, so they can focus on advancing their causes. More details on Facebook. https://www.facebook.com/USTECHNOLOGYFUND

CHAIR, REDEVELOPMENT AGENCY, FLORIDA PUBLIC OFFICIAL

Casselberry Redevelopment Agency, 2004 to 2013

Created and implemented strategic long-term planning and funding for improvements strategies that use a combination of public and private resources to facilitate redevelopment/revitalization to enhance economic vitality and livability along the FL SR 17-92 and FL SR 436 corridor.

Member

FinTech – Publication: ‘Membership Decline Threatens Future of Credit Unions in US’, 2017
Gulf States Credit Union – Chair Supervisory Committee
City of Casselberry Community Redevelopment Association – Chair
US Technology Fund – Non for Profit – CEO and Chair

Boards and Advisory

Orange County Florida Public Schools – Technical Curriculum Advisor
Leadership Winter Park Chamber of Commerce
City of Casselberry Economic Development
Rollins Crummer school of Business, Venture Pitch – Judge
Orlando Chamber of Commerce – Business Technology Committee

Speaker at National IT and Business Conferences

IT Expo
Point of Sale National Convention
CNN Radio – Computer Bytes Talk Show Host

Quoted and Published Authority in National Business and IT Publications

FinTech – ‘Membership Decline Threatens Future of Credit Unions in US’, 2017
Business Solutions Magazine – ‘Copier plus VoIP can Equal Business Growth’, 2014
Virtual Office News, Practice management for Financial Advisors “Break free from Break Fix”
Business Solutions Magazine – continuing contributor

Keywords

Operations, Administration, Marketing, Sales, Audit, Budgets, Communications, Compliance, SOX, Strategy, Computer Science, Computer Engineering, Programming, Design, Project Management, Vendors, Large-scale, Technical Skills, Warehousing, Application Services, Business Intelligence, Business Systems, Company Management, Service Levels, Data Transformations, Customer Requirements, Data Warehousing, Emerging Technologies, Relational Databases, Strategic Direction, Maintenance Experience, Human Resources, Integration Development, Resource Management, Enterprise Architecture, Enterprise Application, Enterprise Systems, Information Systems, Large Projects, SOA, Finance, Financing, Hardware, Databases, IT Strategy, PCI, J2EE, SDLC, Hospitality, Protocols, Project Management Skills, Frameworks, Analytical, IT Strategy, Relations Management, Skill, IT Architecture, Architectural, Technical, Maintenance, Interpersonal Skills, Management Skills, Leadership, Collaborative, Contractors, Problem-solving, Teamwork, Strategic Thinking, Written Communications, Able to Analyze, Able to Lead, Architectures, Bl, Software Engineering, Date Transformations, Management Experience, Human Resources, Relationship Management, Shell, P&L, Agile, Scrum, B2B, Audits, Strategic Planning, Clinical Trials, Lean Budgets, Six Sigma, Cloud Hybrid, M&A, Communications, Compliance, Business Development, IaaS, SaaS, MIS, KPI Manufacturing, CRM, ERP, SOX, Startups, SWOT, Product Launches, Gap Analysis, Forecasting, Blockchain, Testing, Java, Human Capital, JIRA, Quality Assurance, SCRUM, Strategy, Software Development Lifecycle, Computer Science, Software Development, Test Planning, Version Control, Python, Consulting, User Stories, Computer Engineering, Information Technology, Programming, Applications, Lifecycle, Design, Web Applications, QA, Agile Development, Collaborative, Creative, Work Independently, Innovation, Multi-task, Passionate, High Quality, Problem Solving, Competitive, Ability to Multi-task, Delivery Center, Data Centers, Cyber Security, Disaster Recovery, Enterprise Customers, VOIP, Redundancy, Reliability, Cloud, MTM, AR, VR, KPI.